FAQ

Orders & Shipping
How long does it take to process an order?
Orders are processed within 2-5 business days. Custom or made-to-order pieces may take up to 7-10 days. You’ll receive a confirmation email once your order is ready to ship.

Do you ship internationally?
We are not currently shipping internationally, but we plan to offer this service soon. Stay tuned for updates!

Jewelry Care

How do I care for my jewelry?
To keep your jewelry looking its best, avoid direct contact with water, perfumes, and lotions. For more detailed care instructions, please check the "How to Care for Your Jewelry" section in the menu.

 

Materials

What materials do you use?
We use high-quality 18K gold plating or silver plating over solid brass. Each piece is handmade with semi-precious stones.

 

Customization & Sizing

Can I request custom jewelry?
Yes! We love creating custom designs. Please reach out through our contact form or email us at Jewelrynareg@gmail.com to discuss your ideas.

How do I find my ring or bangle size?
Our sizing guide is available in the highlights on our Instagram page @naregjewelry. Feel free to reach out if you need additional help with sizing.

 

Returns & Exchanges

What is your return policy?
At this time, we do not offer exchanges or refunds. Please make sure to double-check your order before finalizing your purchase. If you have any questions about sizing or materials, feel free to contact us.

What if my jewelry arrives damaged?
We take great care in packaging, but if your item arrives damaged, please email us within 48 hours with photos. We will arrange a replacement or repair.

 

General Inquiries

Do you have a physical store?
Yes, our showroom is located in Bourj Hammoud, Arax Street, Lebanon. You’re welcome to visit anytime during our working hours. We just ask that you let us know ahead of time so we can make sure to assist you properly.

How can I contact you?
You can reach us by email at Jewelrynareg@gmail.com or through the contact form on our website. We aim to respond within 24 hours.

 

Payments

What payment methods do you accept?
We currently accept cash on delivery within Lebanon. Payments can be made in USD or LBP at the daily market rate.